| View previous topic :: View next topic |
| Author |
Message |
stui magpie 
Prepare for the worst, hope for the best.
Joined: 03 May 2005
Location: In flagrante delicto
|
| Post subject: |  |
|
| cobood wrote: | | Proud Pies wrote: | I had a call this morning from the Membership Director (can't remember his name as that was on the email). We had a great discussion (she won't be sacked, i made sure of that, however,theywill use it as a training tool).
Interesting to note that the Membership Dept IS and outsourced company. But the discussion I had with the Director was that there is an overhaul of the whole Membership Department happening. The problems that existed with all the memberships were actually from things that occurred 7 months prior to the last year's memberships. They are working on 2009 Memberships as now as well.
Hopefully the department will be improved and we won't have to deal with the issues that we have this year.
Happy with the outcome all round. |
Im just wondering why we werent made aware of this at the AGM last year...  If they didnt know then I still think that they shouldve notified us of this when memberships went out or when we all rang up and complained.... I just hope that this isnt another of their excuses...
Glad you got everything sorted out PP.... so what happens if u dont receive your ticket by the date? |
The poor bastard manning the door better watch out.  
_________________
Every dead body on Mt Everest was once a highly motivated person, so maybe just calm the **** down. |
|
|
|
 |
Proud Pies 
Joined: 22 Feb 2003
Location: Knox-ish
|
| Post subject: | |
|
| stui magpie wrote: | | cobood wrote: | | Proud Pies wrote: | I had a call this morning from the Membership Director (can't remember his name as that was on the email). We had a great discussion (she won't be sacked, i made sure of that, however,theywill use it as a training tool).
Interesting to note that the Membership Dept IS and outsourced company. But the discussion I had with the Director was that there is an overhaul of the whole Membership Department happening. The problems that existed with all the memberships were actually from things that occurred 7 months prior to the last year's memberships. They are working on 2009 Memberships as now as well.
Hopefully the department will be improved and we won't have to deal with the issues that we have this year.
Happy with the outcome all round. |
Im just wondering why we werent made aware of this at the AGM last year... If they didnt know then I still think that they shouldve notified us of this when memberships went out or when we all rang up and complained.... I just hope that this isnt another of their excuses...
Glad you got everything sorted out PP.... so what happens if u dont receive your ticket by the date? |
The poor bastard manning the door better watch out. |
hahahaha very bluddy funny!
They will also have a list at the door, which is what they've done in previous years. So, if my ticket arrives next monday, whilst i'm already at work in the city.....I just get my name ticked off.
Seriously, Justin was really helpful, it was great talking to him and he agrees that the Members are the lifeblood of the club and should be treated as such. Remember, he's only been appointed this year, so hopefully the changes being made will all be positive changes.
Very easy to talk to as well.
So, I have to say......yes, i've had one distateful experience with the Membership Department in almost 10 years, but heaps of positive ones as well.
I also told him how helpful Travis was on Saturday and what a delight he was to deal with, I even told him that I told Travis that I loved him for his help lol. I also explained that that was why i found it very disturbing that i went from one positive to a negative in 2 days. (he was very happy to hear about how helpful Travis was)
_________________
Jacqui © Proud Pies 2003 and beyond |
|
|
|
|
Proud Pies
Joined: 22 Feb 2003
Location: Knox-ish
|
| Post subject: | |
|
| CrazyAboutDaisy wrote: | Have to give praise where it is due and constructive critisisim where it is also due.
I think Justin came from Foxtel from memory,and I've heard from people who have come from their contact centre to UCMS that they run a very tight ship right throughout all levels of management there.
If thats true,we can hopefully expect a massive lift in the level of service and quality from the membership department in coming months and years even. |
yeah, he did come from Foxtel, i remember that now lol
_________________
Jacqui © Proud Pies 2003 and beyond |
|
|
|
|
cobood
In Bucks I trust!
Joined: 19 Oct 2000
Location: Northern Subs Melbourne
|
| Post subject: | |
|
HURRAY! Its all good then... BEAUTIFUL! 
_________________
....Collingwood Forever....
....Premiers 2010/ |
|
|
|
|
DEBPIES
Joined: 30 Jul 2006
Location: Albury NSW
|
| Post subject: | |
|
| Happy to hear that you were given the respect you deserve as a 10 year member and player sponsor. For what its worth I totally agree with your initial disappointment at being spoken over, that annoys me to no end. |
|
|
|
|
Proud Pies
Joined: 22 Feb 2003
Location: Knox-ish
|
| Post subject: | |
|
| DEBPIES wrote: | | Happy to hear that you were given the respect you deserve as a 10 year member and player sponsor. For what its worth I totally agree with your initial disappointment at being spoken over, that annoys me to no end. |
Thanks Deb, but it doesn't matter if your a month member, ALL members should be treated with respect.
_________________
Jacqui © Proud Pies 2003 and beyond |
|
|
|
|
RudeBoy
Joined: 28 Nov 2005
|
| Post subject: | |
|
| burnsy17 wrote: | | Outsourcing is extremely cost effective.... It occurs more often than you may think. |
I sometimes outsource my contributions to Nicks, so please do not hold me accountable for any foolish comments. |
|
|
|
|
|
The Rules
FAQ
Usergroups
Calendar
Search
Log in
Register
