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Proud Pies 
Joined: 22 Feb 2003
Location: Knox-ish
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| Post subject: Membership Department |  |
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Well, i just had my first experience of a rude person in the Collingwood Membership Department.
I rang up to say that I had RSVP'd for myself and my mother for next monday's cocktail party and wanted to know when they would be sending the entry passes.
Well, Leanne told me they'd be sent out sometime this week. I explained that i was very aware of the Membership Ticketing fiasco and what would happen if i didn't get my pass by Friday as I would be attending the Cocktail party straight from work on Monday.
Leanne, extremely rudely, spoke over me at all times. Refused to accept that there had been any Membership problems and could not see any issue about them sending them out 'sometime' this week.
I cannot believe that i was spoken to the way i have been spoken to and I told her I would be taking this matter further.
So, now i know how they treat their Members and Sponsors. It's a very sorry state of affairs at Collingwood.
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Jacqui © Proud Pies 2003 and beyond |
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Proud Pies
Joined: 22 Feb 2003
Location: Knox-ish
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| CrazyAboutDaisy wrote: | That's just a joke.I mean,this cocktail party is for the members who spend alot on their memberships each year,so it's not like they're talking to those of us who dont really matter income to the club wise (season ticket holders,etc).
I expect rudeness and no service when dealing with the club these days.
I'm yet to find someone that has anything close to a positive story to tell about dealing with the club in recent months. |
Well, i did deal with Travis from the Membership department on Saturday and he was a pleasure to deal with. Extremely helpful. So, this attitude was the last thing i was expecting.
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Jacqui © Proud Pies 2003 and beyond |
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Proud Pies
Joined: 22 Feb 2003
Location: Knox-ish
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This is my email to David Emersen
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David,
I am a Collingwood Legends Member and have been a member of the Club for almost 10 years. I am also a Player Sponsor.
I have just got off the phone from a very rude person in the Membership Department. Her name was Leanne. She spoke over me at every turn, I requested that she actually just let me finish speaking, but she continued to speak over me.
To say I’m disappointed with this treatment is an understatement. I would not speak to a client in that manner even if they were abusing me (which I wasn’t).
Is this what the great Collingwood Football Club has come to? How sad.
Perhaps my sponsorship dollars could be used somewhere else if this club cannot treat it’s members with the respect to which they are due. The amount of money I spend on and at the Club is quite considerable.
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the only thing they understand these days........is money, so take that out of the equation.
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Jacqui © Proud Pies 2003 and beyond |
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burnsy17 
Joined: 10 Aug 2003
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How about waiting for your tickets NOT to turn up before asking for their contingency plans and sending angry emails to the club....?
I must say i've had nothing but positive dealing with the club, even when my social club medallion didnt turn up - each week for 3 weeks they would express post a guest pass for me.
Geez, no wonder sometimes they get moody.....
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Beware the swooping Magpie.
Last edited by burnsy17 on Mon May 19, 2008 5:12 pm; edited 1 time in total |
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Morrigu 
Joined: 11 Aug 2001
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| Post subject: Re: Membership Department | |
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| Proud Pies wrote: | Well, i just had my first experience of a rude person in the Collingwood Membership Department.
I rang up to say that I had RSVP'd for myself and my mother for next monday's cocktail party and wanted to know when they would be sending the entry passes. |
You actually got to speak to a person and not an answering machine  |
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Proud Pies
Joined: 22 Feb 2003
Location: Knox-ish
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| burnsy17 wrote: | How about waiting for your tickets NOT to turn up before sending angry emails to the club....?
I must say i've had nothing but positive dealing with the club, even when my social club medallion didnt turn up - each week for 3 weeks they would express post a guest pass for me.
Geez, no wonder sometimes they get moody..... |
Wait? Wait until Monday night 26th May, the day of the Cocktail Party, to see if I got my tickets? How would i do that?
This is the first year they've had the passes, the previous system worked quite well.
As i said, this was the first time I've ever had a negative experience from the Membership department. I previously only ever dealt with Anthony Trainer and he was always fantastic in fixing any problems that arose. I think in nearly 10 years, I've only had to ring them about 3 times. This however, was the first 'angry person from the Membership department' that i have had the misfortune to deal with. They should treat ALL members with respect. Perhaps Burnsy, you'll get an angry one next time. I certainly didn't expec t it.
The reason I rang them today, was because i RSVP'd last Tuesday and they said they would send the pass out. Now, it's almost a week later, the thoughts going through my mind are.......hmmmmmm is this just like the memberships. So, I rang to enquire as to what would happen if it doesn't arrive by Friday, as i will be attending straight from work on Monday.
Was i supposed to wait until that day and not be able to get through, and therefore miss out on something I had paid for in my membership.
I don't think so. A little common courtesy goes a long way. I was not rude to her at all and told her, as i was hanging up that I would be taking the matter of her rudeness further.
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Jacqui © Proud Pies 2003 and beyond |
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MACDAICOS
Joined: 18 May 2007
Location: PONSFORD.
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| Proud Pies wrote: | This is my email to David Emersen
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David,
I am a Collingwood Legends Member and have been a member of the Club for almost 10 years. I am also a Player Sponsor.
I have just got off the phone from a very rude person in the Membership Department. Her name was Leanne. She spoke over me at every turn, I requested that she actually just let me finish speaking, but she continued to speak over me.
To say I’m disappointed with this treatment is an understatement. I would not speak to a client in that manner even if they were abusing me (which I wasn’t).
Is this what the great Collingwood Football Club has come to? How sad.
Perhaps my sponsorship dollars could be used somewhere else if this club cannot treat it’s members with the respect to which they are due. The amount of money I spend on and at the Club is quite considerable.
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the only thing they understand these days........is money, so take that out of the equation. |
Looks like Leanne will be looking for a new job next week, how dare a 'Legends club member' be spoken over.
Pfft.
Don't bother replying, not interested.
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************ANTI SIG************
Last edited by MACDAICOS on Mon May 19, 2008 5:22 pm; edited 1 time in total |
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Proud Pies
Joined: 22 Feb 2003
Location: Knox-ish
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| Post subject: Re: Membership Department | |
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| Morrigu wrote: | | Proud Pies wrote: | Well, i just had my first experience of a rude person in the Collingwood Membership Department.
I rang up to say that I had RSVP'd for myself and my mother for next monday's cocktail party and wanted to know when they would be sending the entry passes. |
You actually got to speak to a person and not an answering machine |
yep, and i got straight through last week too when i RSVP'd.
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Jacqui © Proud Pies 2003 and beyond |
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burnsy17
Joined: 10 Aug 2003
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Nah, but maybe wait until Wed or Thurs night.....?
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Beware the swooping Magpie. |
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SteveH67
Joined: 17 Jul 2004
Location: Canberra, Australia
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Gee, I would have waited until at least Wednesday night, before emailing the club and making demands.
Considering your a woman, maybe a little understanding towards Leanne who could have been having one of those days...Lol
I have been a social club member for almost 10 years, and have found the membership dept etc to be always friendly and helpful.
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Social club member 7342 since 2000. |
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Proud Pies
Joined: 22 Feb 2003
Location: Knox-ish
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| steviewonder36 wrote: | Gee, I would have waited until at least Wednesday night, before emailing the club and making demands.
Considering your a woman, maybe a little understanding towards Leanne who could have been having one of those days...Lol
I have been a social club member for almost 10 years, and have found the membership dept etc to be always friendly and helpful. |
Where am i making demands of the Club? To ask to be spoken to courteously is making demands? Then so be it, perhaps the Club need to learn to speak to Members with respect and courtesy after all, without the members, there is no club.
as i said.........this was my first experience of very poor attitude and being spoken to rudely. What has 'Considering I'm a woman' got to do with it!!! That's the most sexist thing i've read on here!
It's extremely rude to be spoken over continuously.
Read my post above about WHY i rang today! I wasn't demanding anything, I wanted to know what happens if the tickets DON'T come by Friday!
The only thing i demand from the club is to be spoken to with some courtesy and to actually be able to finish what i'm saying.
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Jacqui © Proud Pies 2003 and beyond |
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Proud Pies
Joined: 22 Feb 2003
Location: Knox-ish
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| MACDAICOS wrote: |
Looks like Leanne will be looking for a new job next week, how dare a 'Legends club member' be spoken over.
Pfft.
Don't bother replying, not interested. |
So why post??????????
The reason i mentioned to David Emerson that I'm a Legends Member and Player Sponsor, is that i pay the Club over $2500 a year and i don't expect to be spoken to like that, nor do i expect ANY member to be spoken to like that, whether they are a Season's Ticket holder, or Country Member or Baby Magpie Member!
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Jacqui © Proud Pies 2003 and beyond |
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HAL
Please don't shout at me - I can't help it.
Joined: 17 Mar 2003
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| What do you have that is it? What is your real name? Ask me another question. Does "it" still refer to Don't bother replying not interested? |
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Cheers
Joined: 03 Jul 2007
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Crap post.
Personally hanging shit on someone cos they spoke over you. Perhaps you were being rude yourself? Having worked in customer service, some days you cop so much crap and CBF dealing with next "know it all" that calls through.
I like dealing with the club. Especially the girls in the merch shop. They're hot.
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cobood
In Bucks I trust!
Joined: 19 Oct 2000
Location: Northern Subs Melbourne
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| Cheers wrote: |
I like dealing with the club. Especially the girls in the merch shop. They're hot.
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 , all boobs and nothing between the ears....
I'm with you PP I know what most of us went thru this year.... I personally dont trust membership one bit anymore... althought I must say Travis is a breath of fresh air....
Im afraid Collingwood is alienating their ordinary supporters.... it we were corporate it would be a different story... ITS JUST SOOOO SAD!
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....Collingwood Forever....
....Premiers 2010/ |
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