| View previous topic :: View next topic |
| Author |
Message |
John Wren 
"Look after the game. It means so much to so many."
Joined: 15 Jul 2007
|
| Post subject: Keeping the customer happy: a novel concept |  |
|
| Quote: | But Mark Erwin, senior vice-president of Continental Airlines, said services would be the last thing to disappear on his airline.
"Continental believes in delivering a higher level of service," he said "One of the reasons we receive such high marks from the consumer is that we focus on blankets and pillows and in-flight entertainment and meals at meal times and priority offerings for our elite customers.
"We believe you have to invest in the consumer to keep them."
|
http://www.theage.com.au/national/airlines-trying-to-lighten-the-load-20080713-3ej4.html
possibly in a similar vain of the other rant type threads, what are some of the better or worse customer service experiences you've had?
_________________
Purveyor of sanctimonious twaddle. |
|
|
|
 |
Dale61
You can't have manslaughter without laughter.
Joined: 17 Apr 2002
Location: /home/room/chair
|
| Post subject: | |
|
Optus has appalling customer service. Still, that generally tends to happen when your 'local' call centre in based in Mumbai.
_________________
Whale
Oil
Beef
Hooked |
|
|
|
|
John Wren
"Look after the game. It means so much to so many."
Joined: 15 Jul 2007
|
| Post subject: | |
|
| Dale61 wrote: | | Optus has appalling customer service. Still, that generally tends to happen when your 'local' call centre in based in Mumbai. |
or not. they do have some sites in melbourne. customer service is dependant on whether the service provider is outsourced or inhouse. more often than not the outsourcer will focus less on the customer service side of things.
_________________
Purveyor of sanctimonious twaddle. |
|
|
|
|
JacJacJacqui 
Joined: 13 Jun 2008
Location: B-town represent
|
| Post subject: | |
|
Yesterday I wanted a curry puff and I waited and waited and waited while the guy behind the counter talked and laughed with his mate. Meanwhile, the other guy serving behind the counter assumed the lazy guy would serve me and I just stood there waiting. Eventually I had to practically yell out "AHEM - DOES ANYONE WORK HERE???" - the lazy guy KEPT TALKING, can you believe it? The other guy had to come and serve me.. Lucky the curry puff tasted good because I would have cracked it!
_________________
Pirate skulls and bones
Sticks and stones and weed and bombs
Running when we hit 'em
Lethal poison through their system |
|
|
|
|
Dale61
You can't have manslaughter without laughter.
Joined: 17 Apr 2002
Location: /home/room/chair
|
| Post subject: | |
|
| Jock McPie wrote: | | Dale61 wrote: | | Optus has appalling customer service. Still, that generally tends to happen when your 'local' call centre in based in Mumbai. |
or not. they do have some sites in melbourne. customer service is dependant on whether the service provider is outsourced or inhouse. more often than not the outsourcer will focus less on the customer service side of things. |
If you ring the 24/7 Optus call centre at 2.30am, do you honestly expect to get a Melbourne based operator? When I had reason to, I actually asked the operator where he was based, and he said Mumbai.
He really didn't want to know about my internet problem (related to a phone system upgrade that went bad), and suggested I take my whole pc to a neighbours house and test it on their non-Optus phone line. WTF!
_________________
Whale
Oil
Beef
Hooked |
|
|
|
|
John Wren
"Look after the game. It means so much to so many."
Joined: 15 Jul 2007
|
| Post subject: | |
|
| Dale61 wrote: | | Jock McPie wrote: | | Dale61 wrote: | | Optus has appalling customer service. Still, that generally tends to happen when your 'local' call centre in based in Mumbai. |
or not. they do have some sites in melbourne. customer service is dependant on whether the service provider is outsourced or inhouse. more often than not the outsourcer will focus less on the customer service side of things. |
If you ring the 24/7 Optus call centre at 2.30am, do you honestly expect to get a Melbourne based operator? When I had reason to, I actually asked the operator where he was based, and he said Mumbai.
He really didn't want to know about my internet problem (related to a phone system upgrade that went bad), and suggested I take my whole pc to a neighbours house and test it on their non-Optus phone line. WTF! |
that's pretty funny. why are you ringing at that time of the night anyway?
_________________
Purveyor of sanctimonious twaddle. |
|
|
|
|
JacJacJacqui
Joined: 13 Jun 2008
Location: B-town represent
|
| Post subject: | |
|
I was wondering the same thing. And who's gonna knock on their neighbours door at that time of the morning asking if they can plug in their pc? That's crazy..
_________________
Pirate skulls and bones
Sticks and stones and weed and bombs
Running when we hit 'em
Lethal poison through their system |
|
|
|
|
Kingswood
//
Joined: 05 May 2007
|
| Post subject: | |
|
yesterday the hotel worker knocked on my door, and started speaking all nervous like. he told me that he had lost three pairs of my socks in the laundry
we both just looked at each other not knowing what to say or do haha
its like, three socks? what should i say...? i didnt know whether i cared or not but the guy was very scared for some reason.
so i just said ok if you find anything let me know,
i felt very embarresed myself for some reason. i didnt even do anything wrong haha |
|
|
|
|
JacJacJacqui
Joined: 13 Jun 2008
Location: B-town represent
|
| Post subject: | |
|
Maybe he "used" them..
_________________
Pirate skulls and bones
Sticks and stones and weed and bombs
Running when we hit 'em
Lethal poison through their system |
|
|
|
|
Kingswood
//
Joined: 05 May 2007
|
| Post subject: | |
|
| i dont wanna hear about that Jacqui LOL |
|
|
|
|
JacJacJacqui
Joined: 13 Jun 2008
Location: B-town represent
|
| Post subject: | |
|
Someone had to say it 
_________________
Pirate skulls and bones
Sticks and stones and weed and bombs
Running when we hit 'em
Lethal poison through their system |
|
|
|
|
David 
to wish impossible things
Joined: 27 Jul 2003
Location: the edge of the deep green sea
|
| Post subject: | |
|
There's this small pizza place in the food court near where I work... half the time I go there, you almost have to yell to get the attention of the girls who work there... they're always surfing facebook with their backs to the counter (why a small pizza shop/cafe even needs an internet connection in the first place is beyond me). It kind of makes me nostalgic for those little bells that you'd ring to get the shop assistant's attention 
_________________
"Every time we witness an injustice and do not act, we train our character to be passive in its presence." – Julian Assange |
|
|
|
|
John Wren
"Look after the game. It means so much to so many."
Joined: 15 Jul 2007
|
| Post subject: | |
|
| JacJacJacqui wrote: | | Maybe he "used" them.. |
omg, that was my initial reaction too.
_________________
Purveyor of sanctimonious twaddle. |
|
|
|
|
Kingswood
//
Joined: 05 May 2007
|
| Post subject: | |
|
| Well if he did, I'm glad he told me they're missing rather than slipping them back into my laundry bag, |
|
|
|
|
John Wren
"Look after the game. It means so much to so many."
Joined: 15 Jul 2007
|
| Post subject: | |
|
| Kingswood wrote: | | Well if he did, I'm glad he told me they're missing rather than slipping them back into my laundry bag, |
yes, imagine your socks being washed in a 'new detergent' or something.
_________________
Purveyor of sanctimonious twaddle. |
|
|
|
|
|
The Rules
FAQ
Usergroups
Calendar
Search
Log in
Register
